Shipping Policy
Domestic Shipping (Within Canada)
At CloudTrize, we are committed to providing reliable and efficient shipping services for our valued customers across Canada. We process orders Monday through Friday, excluding holidays.
Standard Shipping Details:
- Free shipping on all orders within Canada
- Processing time: 2-3 business days
- Delivery time: 5-7 business days
- Shipping carrier: Canada Post or FedEx
- No minimum order value required for free shipping
Express Shipping:
- Available for urgent deliveries
- Processing time: 1 business day
- Delivery time: 2-3 business days
- Additional cost: Starting from $75 CAD
International Shipping
We offer international shipping to select countries. International shipping costs and delivery times vary based on destination and package dimensions.
International Shipping Details:
- Processing time: 3-4 business days
- Delivery time: 10-15 business days
- Shipping carriers: DHL or FedEx International
- Shipping costs calculated at checkout based on destination and package size
- Import duties and taxes are the responsibility of the recipient
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with your tracking number. You can track your package's status at any time through our website or directly through the carrier's tracking system.
Important Notes:
- Tracking updates may take 24-48 hours to appear in the system after shipping
- For international orders, tracking may be limited in certain countries
- Contact our customer service if you haven't received tracking information within 3 business days of order confirmation
Shipping Restrictions
Please note the following restrictions:
- We cannot ship to P.O. boxes
- Some remote locations may require additional delivery time
- Certain countries may have import restrictions on textile products
Delivery Information
Address Requirements:
- Complete and accurate shipping address is required
- Include apartment/suite numbers if applicable
- Provide a contact phone number for delivery updates
Special Circumstances:
- Weather conditions may affect delivery times
- Additional fees may apply for failed delivery attempts
- Signature may be required for high-value items
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us: